The conventional warranty on products marketed by Wacebo Europe Srl (Supplier) is 12 (twelve) months in ON CENTER mode.

The standard product warranty on IWB is 60 (sixty) months ON CENTER.

The warranty is excluded whenever the defect is due to improper use of the Product by the Distributor/Dealer or the End-User. The Supplier, without prejudice to cases of gross negligence or serious misconduct, shall not be liable for any direct or indirect damages or loss of profit due to improper use or inability to use the Products suffered by the Distributor or Dealer or End -user.

For sales of products made by the distributor to a final consumer as defined in Section 3.1. (a) of the Consumption Code (Legislative Decree 6.9.2005, No. 206), the measures set out in Sections 128 to 135 of the Consumption Code must be applied and the guarantee must last for two (2) years from the date of dispatch to the final consumer of the products. Under no circumstances however, the Supplier will be liable for any indirect damages or loss of profit that the Distributor/Dealer would suffer due to defective products, such as, but not limited to, cancellation of orders, penalties or any kind of indemnity.

If there are claims or requests from customers or third parties concerning defects or lack in product quality, the Distributor/Dealer must refrain from admission, acknowledgment or offer of any kind, as a result of the termination of this Warranty. The Distributor/Dealer will keep the Supplier free of any controversy with the end user, assuming the obligation to verify the exactness of the system configuration, its functionality with the applications to be installed, the operating systems adopted, hardware to connect or deploy.

The guarantee will not work in any case where it can be found:

  • Incorrect storage and maintenance of the product.
  • Improper installation, setup, configuration.
  • Maneuver or direct attempts to repair or modify the product.
  • Normal deterioration of the product resulting from its use.
  • Non-payment of existing and subsequent supplies by Distributor/Dealer.

Any claims for assistance or replacement resulting from damage caused by the carriage will be accepted only and solely on condition that the delivery document has been "accepted subject to control and verification" and the communication has been made no later than 8 days from the date of reception of the goods. A valid condition for insured shipping that has been made expressly requested by Buyer. Otherwise, the Supplier is not liable for damages attributable to the carrier. The Distributor will be entitled to warranty replacement within 8 days from the date of dispatch of the goods to his Dealer (by submitting appropriate supporting documentation).

To apply for assistance and to initiate an intervention, complete the RMA Request Form by sending the request via e-mail to together with the proof of purchase (Dispatch Note or Invoice). The intervention will be activated from the time the Purchaser will receive the authorization number by mail. Any unauthorized expeditions will be returned to the sender.

The products must be packed in their original packaging. In the event that the Buyer does not have the original packaging, he must ask for instructions on how to pack the goods (any repackaging costs will be charged on delivery). Wacebo Europe Srl will not respond to any damage caused by transport if the material is not suitably packaged. Upon receipt of the parcels sent, the WACEBO customer service will complete a detailed list of the contents of the parcel received and verify its condition. This list can be communicated to the customer upon request as evidence in case of dispute.

On Center Assistance: Shipping costs to the Service Center are paid by Wacebo Europe Srl. In any case, the costs of redeployment of the product are paid by Buyer.

If the product you are viewing does not fall under the general terms and conditions of warranty service, you will be charged to the Buyer for shipping and return shipping costs and repair costs. These will be communicated before the intervention and will have to be accepted in writing by Buyer. If the Buyer decides not to accept the non-warranty repair, the full shipping charges and the fixed fee for handling the handling will be charged.


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